FreshAirTerms of use
Last updated: 15 November 2026
These terms are between you and Dafydd John, trading as FreshAir, a sole trader in the United Kingdom (“we”). By using FreshAir you agree to them. If you bought FreshAir from the App Store, Apple’s standard licence terms also apply.
1. Who FreshAir is for
FreshAir is for adults aged 18 and over who want to stop vaping.
2. Not medical care
FreshAir supports your quitting. It isn’t medical care and doesn’t diagnose, treat or replace advice from a GP, pharmacist or local stop-smoking service. Information about health and the body is general and educational. We can’t promise you will quit or that any health change will happen.
If you feel unwell or are worried about your health, speak to a GP or pharmacist, or call NHS 111. In an emergency, call 999. If you’re struggling to cope, Samaritans are free to call any time on 116 123.
3. Your purchase
FreshAir is a one-time purchase of £14.99 (or the local price shown in the App Store). There’s no subscription and no recurring payment. After your 90-day programme ends you keep using the app, with no further payment.
Payments, refunds and billing are handled by Apple. To ask for a refund, use reportaproblem.apple.com. This doesn’t affect your rights under UK consumer law.
Your purchase is linked to your FreshAir account. If you get a new phone, sign in with the same account and tap Restore purchases.
4. Support chat
The support chat uses AI to reply. Replies are general, supportive guidance, not medical advice, and can sometimes be wrong. The chat is available during your 90-day programme, with a daily message limit. It only covers vaping, nicotine, cravings, quitting and using FreshAir.
5. Using FreshAir fairly
Please don’t misuse the app or the support chat: for example, don’t try to break into other accounts, overload our systems, or use the chat for unrelated purposes. We may suspend accounts that do.
6. Your account and data
Keep your sign-in details safe. You can export or delete your data at any time in the app (Profile, then Your data). Our privacy policy explains how we handle your information.
7. Changes to FreshAir
We may improve or change features over time. We won’t take away the core programme you paid for without good reason, and we’ll explain any important change.
8. Our responsibility to you
We provide FreshAir with reasonable care and skill. We’re not responsible for losses that weren’t foreseeable, or for decisions you make about your health. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can’t be limited under UK law, and nothing affects your statutory rights as a consumer.
9. Law
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.