Support

We’re here to help with the app.

Need urgent help? Call NHS 111, or 999 in an emergency. Samaritans are free to call any time on 116 123.

For a craving right now, open FreshAir and tap I’M HAVING A CRAVING.

Contact us

Email freshairapp.support@gmail.com. We usually reply within 2 working days.

Common questions

I’ve got a new phone. How do I get FreshAir back?

Install FreshAir, tap “I already have an account” and sign in the same way as before (email, Apple or Google). Your progress comes back. If it asks you to unlock, tap Restore purchases. You won’t be charged again.

How do I get a refund?

Refunds are handled by Apple. Go to reportaproblem.apple.com, sign in with your Apple Account and choose FreshAir.

Is it a subscription?

No. FreshAir is a one-time payment. There are no renewals, and you keep it after your 90 days.

How do I export or delete my data?

In the app, go to Profile, then Your data. You can export everything, or delete your account and all your data.

I’m not getting vape window reminders.

Check Profile, then Preferences, and make sure the switches are on. Then check your iPhone’s Settings, then FreshAir, then Notifications, and make sure notifications are allowed.

I had a slip. Have I lost my progress?

No. One difficult moment doesn’t erase everything you’ve achieved. Record it from the calendar or Profile, choose a new quit date if you want one, and your history stays.